UX & Copy Writer (m/f/d)

Detailansicht des Stellenangebots Stellendetails zu: UX & Copy Writer (m/f/d) UX & Copy Writer (m/f/d)KopfbereichArbeitUX-Designer/inUX & Copy Writer (m/f/d)Deutsche Lufthansa AGVollzeitTeilzeit (Vormittag, Nachmittag, Abend)Frankfurt am Mainab sofortunbefristetGesternStellenbeschreibung
As a UX writer, I craft clear and engaging language that guides users through our digital channels. Working closely with designers, developers, and product managers, I ensure every word enhances clarity, usability, and brand voice, aiming to delight and empower users at every interaction.
Designing information and communication flows for customer oriented digital products, including conversational dialogues
Stand in for user centred methodologies, UX writing standard and guidelines as well as user research in an agile working environment.
Create and maintain content assets with high standards towards user guidance, readability, findability, conciseness and in accordance to WCAG standards
Manage content planning, production, and orchestration of customer information on digital services, including editing and copy writing for external customer communication channels
Elaborate communication plans and allocate communication measures with a cross-channel view in customer communication touchpoints of the LHG and execute distribution to channel owners

Ihr Profil

Bachelor's degree or equivalent professional education in UX design, digital media, linguistics, communication or information management
Excellent communication and editing skills in DE and EN, with the ability to identify target audiences and create content.
Strong teamwork skills and a cross-functional and agile approach with a complex network of internal/external partners
Expertise in digital content management and assets (tone of voice, online readability, conciseness, graphical elements, SEO, WCAG)
High organizational skills and highly capable to reduce complexity
Experience in prototyping and basic understanding of HTML and CSS is a plus.
Frustration tolerant, constructive and searching for ways to move forward
Creating the world’s best connected travel experience - physical, human, and digital - for all Lufthansa Group airline brands is our goal. We’re committed to driving the digital transformation and becoming leaders and innovators in developing next-level digital solutions for the airline industry. We operate with 100% focus on delivering tangible value-adding solutions and develop best-in-class features for over 145 million passengers that travel on our 5 airline brands every year.
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