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Stellenbeschreibung

As a UX writer, I craft clear and engaging language that guides users through our digital channels. Working closely with designers, developers, and product managers, I ensure every word enhances clarity, usability, and brand voice, aiming to delight and empower users at every interaction.

• Designing information and communication flows for customer oriented digital products, including conversational dialogues
• Stand in for user centred methodologies, UX writing standard and guidelines as well as user research in an agile working environment.
• Create and maintain content assets with high standards towards user guidance, readability, findability, conciseness and in accordance to WCAG standards
• Manage content planning, production, and orchestration of customer information on digital services, including editing and copy writing for external customer communication channels
• Elaborate communication plans and allocate communication measures with a cross-channel view in customer communication touchpoints of the LHG and execute distribution to channel owners

Ihr Profil:

• Bachelor's degree or equivalent professional education in UX design, digital media, linguistics, communication or information management
• Excellent communication and editing skills in DE and EN, with the ability to identify target audiences and create content.
• Strong teamwork skills and a cross-functional and agile approach with a complex network of internal/external partners
• Expertise in digital content management and assets (tone of voice, online readability, conciseness, graphical elements, SEO, WCAG)
• High organizational skills and highly capable to reduce complexity
• Experience in prototyping and basic understanding of HTML and CSS is a plus.
• Frustration tolerant, constructive and searching for ways to move forward

Creating the world’s best connected travel experience – physical, human, and digital – for all Lufthansa Group airline brands is our goal. We’re committed to driving the digital transformation and becoming leaders and innovators in developing next-level digital solutions for the airline industry. We operate with 100% focus on delivering tangible value-adding solutions and develop best-in-class features for over 145 million passengers that travel on our 5 airline brands every year.