Passenger Service Professional (m/f/diverse) (fixed-term - 2 years, multiple positions)

Detailansicht des Stellenangebots Stellendetails zu: Passenger Service Professional (m/f/diverse) (fixed-term - 2 years, multiple positions) Passenger Service Professional (m/f/diverse) (fixed-term - 2 years, multiple positions)KopfbereichArbeitBürokaufmann/-frauPassenger Service Professional (m/f/diverse) (fixed-term - 2 years, multiple positions)Deutsche Lufthansa AGVollzeitTeilzeit (Vormittag, Nachmittag, Abend)Frankfurt am Mainab 03.05.2024unbefristetHeuteStellenbeschreibung

As a Passenger Service Professional (PSP), you will ensure the efficient, service-oriented handling of our passengers and check-in processes at the airport. Your tasks will include:
Supporting and advising our passengers and our partner airlines
Assigning seats and processing baggage at the start of the journey
Securing and checking required travel documents
Coordinating the boarding process and ensuring punctual departure
Assisting passengers in the event of lost luggage
Assisting and advising passengers in the event of flight delays
Looking after passengers in our lounges
You can find out more about this entry-level opportunityhere .

Ihr Profil

Open-mindedness and friendliness are essential when working with our passengers. In addition, you should meet the following requirements:
Completed commercial or service-oriented vocational training or intermediate educational level with at least 2 years of experience in service-oriented professions, or be currently enrolled as a student and have previous experience in a service-oriented profession
Fluent German (spoken and written), advanced English
Skill in working with IT applications
Demonstrate intercultural awareness
Be composed and diplomatic even in difficult and time-critical situations
Show a distinct willingness to serve
No visible tattoos or piercings
Time management skills
Take a quick, straightforward approach to problem solving
Willingness to work in a free annual working time model with alternating early, middle and late shifts on a full or part-time basis and the possibility to place monthly shift requests
Deutsche Lufthansa AG is a globally operating aviation group. In the financial year 2022 it generated annual revenue of EUR 32,770 bn with an average of 109.510 employees. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and Catering, and the other companies and Group functions.
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